Ratings and Reviews Openlane.eu

Dear Customer,

Thank you for taking the time to share your experience with us, although it's disheartening to hear about the challenges you faced with our customer service. Your feedback is crucial for us to improve our services and ensure better experiences for all our customers.

We sincerely apologize for the difficulties you encountered in reaching us via phone and for the issues with the chat functionality on our website. We understand how frustrating it can be when communication channels don't work as expected.

Regarding the warranty claims process, we strive to be fair and considerate in evaluating each case. We regret any inconvenience caused by the rejection of your claim. Rest assured, we take your feedback seriously, and we will review our policies and procedures to ensure that they are more reflective of our customers' needs and situations.

We encourage you to reach out to us directly so that we can address your concerns and find a satisfactory resolution. Your satisfaction is important to us, and we are committed to making things right for you.

Thank you again for bringing this to our attention, and we look forward to the opportunity to regain your trust and satisfaction.

Best regards,
Your OPENLANE Team